Travel Assistance - AssistPlus

Travel Assistance - AssistPlus  


Travel Assist provides 365/24/7 access to emergency medical and travel assistance services not covered by basic health and travel insurance plans. The benefits range from providing medical support if ill or injured to helping find lost luggage to evacuating for medical reasons or during political unrest. This program is available when traveling 100 miles or more away from home and abroad.


If you’re planning to travel for business or pleasure any time soon, you could run into an emergency you don’t expect. This emergency could be magnified if you’re surrounded by strangers in a foreign place, speaking a language you don’t know well without any medical facilities nearby.

That’s when AssistPlus can come to your rescue.

With AssistPlus, just one call puts you in touch with (and pays for) critical medical and travel assistance services, 24 hours a day, 365 days a year — when you are 100 miles or more away from your home!

AssistPlus is not medical or travel insurance. AssistPlus provides you with access to valuable medical and travel assistance benefits that are not covered by your basic health or travel insurance plan.

Since they are not considered health benefits — your acceptance is guaranteed in AssistPlus. No medical exams, health history or other information is required. Plus there are no age restrictions. 


Guaranteed Acceptance
No medical exam required
No age restrictions
Individual Plan just $89/year
Family Plan just $99/year

Tell Me More

AssistPlus provides you with access to these valuable emergency medical and travel assistance benefits when you are 100 miles or more away from home:


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Answers about the plan, including eligibility, options, registration, customer service and more.
  • What is AssistPlus?

    AssistPlus provides access to a 24/7 emergency medical and travel assistance service that provides access to valuable medical and travel-related services not usually covered by insurance plans.
  • Why would I need AssistPlus?

    The unexpected can happen when you travel. From getting hurt to losing your passport to needing evacuation from an unsafe place. If any of these situations occur, you’ll need help — and you’ll need it fast. AssistPlus provides access to a reliable and affordable service that can help you when you need it.
  • Won’t my medical insurance help me and pay for my care?

    If you’re hurt while traveling, your medical insurance may pay for the cost of care as outlined in your insurance policy. But often it is limited in foreign countries. And then what if you have to be transported to a medical facility or need an interpreter to translate your care? Or what if you need to be brought home for your care? Most medical insurance plans do not cover such services, leaving you to pay out of pocket, which can be very costly.
  • Does AssistPlus work if my medical emergency is an illness — not just an accident?

    Absolutely! Any medical emergency, whether it’s caused by a sickness or accident is covered. So if you have a gallbladder attack, a stroke, infection with a fever or you’re in a car accident, you trip and fall or injure yourself playing a sport, you’ll get help.
  • Can I get help in every country?

    Yes, no matter where you are, Travel Assistance 24/7 emergency hotline is available to help you as long as you are 100 miles or more away from home.
  • Do I have to answer any health questions or undergo a medical exam to get this protection?

    No. Since AssistPlus is not considered a health insurance plan, no health questions are asked and no medical exam or health history are required for your acceptance.
  • Is AssistPlus the same as travel insurance?

    No. AssistPlus is not travel insurance. However, because it provides you with access to valuable emergency medical and travel assistance services, it can be a valuable complement to your medical and travel insurance plans.
  • How much does AssistPlus cost?

    AssistPlus is very inexpensive for all the benefits it provides. Just $89 a year includes you and only $10 more includes you, your spouse and dependent children.
  • Will these services be provided in the U.S. if something happens closer to home?

    You’re taken care of anywhere 100 miles or more away from your home — anywhere in the U.S. and anywhere else in the world. (So you could be just 2 hours away from home and you’re covered). Of course, this includes Mexico, Canada and places like islands in the Caribbean…exotic or remote locations…even cruise ships!
  • Can I protect my family with AssistPlus too?

    Yes, absolutely! In fact, one of the great reasons for choosing the family plan is that members of your immediate family can also take advantage of the benefits. The benefits are available to them anytime they're 100 miles or more away from home. Even if they are traveling alone!
  • How often can I use the benefits?

    Unlike trip insurance, which may only cover you for one trip, AssistPlus benefits are available for an entire year and apply to all trips during that year. And, you won’t pay a penalty if you use the benefits. You can use these benefits as often as you need!
  • Can I reach a live person 24 hours a day, 7 days a week — no exceptions?

    Absolutely! AssistPlus is staffed by real people — not just recordings or automated machines. You’ll always get a person — around the clock, 365 days a year. If a toll-free number is not available in the country you are, call collect. You’ll get all the handy access numbers once you register!
  • Will AssistPlus help my daughter who is away at college but planning to study overseas?

    Yes! In fact that’s one great reason some people register in this program. Kids away at school often travel — to visit friends or study abroad. These benefits are available to them anytime they are 100 miles or more away from home provided you have the family plan.
  • How can I sign up for AssistPlus?

    It’s easy to sign up. No medical exam, health history or lengthy paperwork required. Register Now by clicking the "GET A QUOTE" button.
  • Once I register, how soon will I receive the plan details?

    Once you register, you should receive the material by mail within 7 to 10 business days. The material will include all the benefits offered through the AssistPlus Program.
Contact Us

We're here to help! Please contact us in whatever manner is most convenient for you.


Program Administrator

New Benefits, Ltd.
14240 Proton Road
Dallas, TX 75244
1-800-800-7616 (Program Administrator)
Please have your AssistPlus member # available
 M-F 7am-7pm CT
 Emergency Medical & Travel Assistance Calls Phone (available 24/7)
855.878.9583 (Inside the U.S.A)
603.328.1327 (Outside the U.S.A)


Assistance with Registration in the Plan

4050 114th Street
Urbandale, Iowa 50322
1-800-289-2763 (AMBA)
 M-F 8am-5pm CT
[email protected]


AssistPlus can help when a medical or travel emergency happens to you. Here are several real-life situations of how AssistPlus came to the rescue for these individuals:
  • Heart Attack in Mexico

    “I was in Mexico … I suffered a heart attack and was transported to a local hospital. This was on a weekend and the people at the hospital that normally handled insurance issues with Americans were not working at the time. The hospital insisted that I pay in advance for the full treatment. I charged to my credit card an amount that satisfied them and began to be treated for the heart condition. The next morning (the individual I was traveling with) called our office in Dallas and was told that I had Medical & Travel Assistance and was given the contact information. She called Medical & Travel Assistance and they took over all issues between the hospital and my insurance company. They made sure that the hospital knew that my insurance would totally cover all charges associated with my treatment. We had no more difficulties. They also advised her on travel arrangements that could be made to ensure that I had no difficulties getting back to Texas. They relieved me of so many details about expenses and arrangements that … I only had to be concerned about my condition. I would highly recommend that anyone traveling to another country have Medical & Travel Assistance. They really do know how to get things done for you in case of emergency.”
    —Customer from TX
  • Helpful Customer Service

    “My fiancé and I will be heading to St. Lucia in less than a month to celebrate our honeymoon. I called Medical & Travel Assistance to get information on potential health risks that we could experience while visiting the island. The representative was very helpful.”
    —Customer from TX
  • Nephew critically injured

    “When my nephew was critically injured in Mexico, Medical & Travel Assistance was absolutely outstanding. Medical & Travel Assistance was very attentive to our needs in our time of crisis and responded to our many questions and concerns. Thank you!”
    —Customer from SC



May not be available in all states.

AMBA's Role & Compensation