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Travel Assistance - Assist Plus
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If you’re planning to travel for business or pleasure any time soon, you could run into an emergency you don’t expect. This emergency could be magnified if you’re surrounded by strangers in a foreign place, speaking a language you don’t know well without any medical facilities nearby.

That’s when AssistPlus can come to your rescue.

With AssistPlus, just one call puts you in touch with (and pays for) critical medical and travel assistance services, 24 hours a day, 365 days a year — when you are 100 miles or more away from your home!

AssistPlus is not medical or travel insurance. AssistPlus provides you with access to valuable medical and travel assistance benefits that are not covered by your basic health or travel insurance plan.

Since they are not considered health benefits — your acceptance is guaranteed in AssistPlus. No medical exams, health history or other information is required. Plus there are no age restrictions.

AssistPlus provides you with access to these valuable emergency medical and travel assistance benefits when you are 100 miles or more away from home:

Emergency Medical Assistance

— If you become sick or injured, you’ll get the best medical care and assistance, including:
  • Around-the-clock medical monitoring, evaluation, and review of your treatment from start to finish
  • Worldwide medical and dental referrals
  • Dispatch of a medical specialist if your care is complicated or if local care is not available
  • Replaced prescriptions if they are lost or stolen
  • Advanced medical payments
  • Insurance information transferred to medical providers
  • Coordination of the transfer of medication or vaccines in the event they are not available locally
  • Medical records transferred to your treating physician
  • Assistance for hotel stays and room requirements before or after hospitalization
  • Corrective lenses and medical devices replaced

Medical Evacuation and Repatriation

— If you suffer an injury or unexpected illness, travel assistance will:
  • Pay and arrange for emergency medical evacuation if you cannot get the care needed where you are
  • Pay and arrange for a loved one to visit your bedside if you are ill or injured and are hospitalized for more than seven consecutive days, this includes one economy round-trip airfare
  • Pay for one-way airfare for children or grandchildren (if under the age of 18) traveling with you to get back home if your medical condition leaves your children/grandchildren unattended, including a qualified escort if needed
  • Provide transportation to your point of origin upon stabilization of you medical condition
  • Coordinate and pay for transportation to your home country should you need continuing medical care
  • Pay and arrange to bring your body home with dignity in the event of a fatal accident

Emergency Travel Assistance

— If something goes wrong on your trip, travel assistance will:
  • Pay for and arrange to get you back home if a medical condition leaves you stranded — they will even drive your vehicle, rental or RV back home
  • Provide access to pre-trip destination intelligence report, containing information on health and security risks, immunizations, vaccinations, local hospitals, crime, emergency phone numbers, culture, weather, transportation information, currency and entry and exit requirements
  • Make new reservations for hotels, airlines, and other travel services in the event of an illness or injury
  • Arrange emergency cash advance
  • Provide emergency message services for family members toll-free 24/7 through the Emergency Response Center
  • Help track down lost or stolen luggage, passports, or visas
  • Provide interpreters to help you understand care or treatment
  • Connect you to an attorney and assist in securing a bail bond

Security and Political Evacuation Services

— If you are traveling within a country that is under political unrest and security concerns and are forced to evacuate for non-medical reasons, travel assistance will:
  • Help make evacuation arrangements, which can include:
    • Flight arrangements
    • Securing visas
    • Ground transportation
    • Housing
  • Will coordinate your return home to your country when safety allows, following a political or security evacuation.

Eligibility:

You and your family members (spouse and dependent children) are guaranteed acceptance. No health requirements! No medical exams or health questions are required for your acceptance. No age restrictions either! You can’t be turned down regardless of your age, health, or driving record!

Affordable Cost:

Just $89/year for you; $99/year for you, your spouse and dependent children.
Register Now!

Answers about the plan, including eligibility, options, enrollment, customer service and more.

AssistPlus provides access to a 24/7 emergency medical and travel assistance service that provides access to valuable medical and travel-related services not usually covered by insurance plans.

The unexpected can happen when you travel. From getting hurt to losing your passport to needing evacuation from an unsafe place. If any of these situations occur, you’ll need help — and you’ll need it fast. AssistPlus provides access to a reliable and affordable service that can help you when you need it.

If you’re hurt while traveling, your medical insurance may pay for the cost of care as outlined in your insurance policy. But often it is limited in foreign countries. And then what if you have to be transported to a medical facility or need an interpreter to translate your care? Or what if you need to be brought home for your care? Most medical insurance plans do not cover such services, leaving you to pay out of pocket, which can be very costly.

Absolutely! Any medical emergency, whether it’s caused by a sickness or accident is covered. So if you have a gallbladder attack, a stroke, infection with a fever or you’re in a car accident, you trip and fall or injure yourself playing a sport, you’ll get help. There are no exceptions to the cause of your medical emergency!

Yes, no matter where you are, there is a 24/7 emergency hotline available to help you as long as you are 100 miles or more away from home.

No. Since AssistPlus is not considered a health insurance plan, no health questions are asked and no medical exam or health history are required for your acceptance.

No. AssistPlus is not travel insurance. However, because it provides you with access to valuable emergency medical and travel assistance services, it can be a valuable complement to your medical and travel insurance plans.

AssistPlus is very inexpensive for all the benefits it provides. Just $89 a year includes you and only $10 more includes you, your spouse and dependent children.

You’re taken care of anywhere 100 miles or more away from your home — anywhere in the U.S. and anywhere else in the world. (So you could be just 2 hours away from home and you’re covered). Of course, this includes Mexico, Canada and places like islands in the Caribbean…exotic or remote locations…even cruise ships!

Yes, absolutely! In fact, one of the great reasons for choosing the family plan is that members of your immediate family can also take advantage of the benefits. The benefits are available to them anytime they're 100 miles or more away from home. Even if they are traveling alone!

Unlike trip insurance, which may only cover you for one trip, AssistPlus benefits are available for an entire year and apply to all trips during that year. And, you won’t pay a penalty if you use the benefits. You can use these benefits as often as you need!

Absolutely! Travel Assistance is staffed by real people — not just recordings or automated machines. You’ll always get a person — around the clock, 365 days a year. If a toll-free number is not available in the country you are, call collect. You’ll get all the handy access numbers once you register!

Yes! In fact that’s one great reason some people register in this program. Kids away at school often travel — to visit friends or study abroad. These benefits are available to them anytime they are 100 miles or more away from home provided you have the family plan.

It’s easy to sign up. No medical exam, health history or lengthy paperwork required. Register Now.

Once you register, you should receive the material by mail within 7 to 10 business days. The material will include all the benefits offered through the AssistPlus Program.

AssistPlus can help when a medical or travel emergency happens to you. Here are several real-life situations of how AssistPlus came to the rescue for these individuals:

“I was in Mexico … I suffered a heart attack and was transported to a local hospital. This was on a weekend and the people at the hospital that normally handled insurance issues with Americans were not working at the time. The hospital insisted that I pay in advance for the full treatment. I charged to my credit card an amount that satisfied them and began to be treated for the heart condition. The next morning (the individual I was traveling with) called our office in Dallas and was told that I had Medical & Travel Assistance and was given the contact information. She called Medical & Travel Assistance and they took over all issues between the hospital and my insurance company. They made sure that the hospital knew that my insurance would totally cover all charges associated with my treatment. We had no more difficulties. They also advised her on travel arrangements that could be made to ensure that I had no difficulties getting back to Texas. They relieved me of so many details about expenses and arrangements that … I only had to be concerned about my condition. I would highly recommend that anyone traveling to another country have Medical &Travel Assistance. They really do know how to get things done for you in case of emergency.”

-Customer from TX

“My fiancé and I will be heading to St. Lucia in less than a month to celebrate our honeymoon. I called Medical & Travel Assistance to get information on potential health risks that we could experience while visiting the island. The representative was very helpful.”

Customer from TX

"When my nephew was critically injured in Mexico, Medical & Travel Assistance was absolutely outstanding. Medical &Travel Assistance was very attentive to our needs in our time of crisis and responded to our many questions and concerns. Thank you!”

Customer from SC

"We cannot say enough about the special treatment we received from Medical & Travel Assistance. It is a godsend for anyone who travels far and wide. Thanks so much.”

Customer from FL

We're here to help! Please contact us in whatever manner is most convenient for you.

Program Administrator

New Benefits, Ltd.
14240 Proton Road
Dallas , TX 75244
Phone: 1-800-800-7616
7:00 a.m. to 7:00 p.m. M-F (Central)
8:00 a.m. to 5:00 p.m. Sat. (Central)

Assistance with Registration in the Plan

Mercer Consumer
Phone: 1-800-289-2763
7:30 a.m. to 6:00 p.m. M-F (Central)
8:00 a.m. to 5:00 p.m. Central, Saturday and Sunday

Register Now

Guaranteed Acceptance!
No medical exam required!
No age restrictions!
Individual Plan just $89/year!
Family Plan just $99/year!

Register Now

AssistPlus Bonus

AssistPlus BONUS:
Dining Discount

Save up to 50% at more than 65,000 participating restaurants nationwide.

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Our Role & Compensation

Details of Mercer disclosure of the compensation.

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These disclosures apply to the AssistPlus program only and are not associated with your ASME membership.

Disclosures

This is NOT insurance nor is it intended to replace insurance. This discount card program contains a 30 day cancellation period. The plan is not insurance coverage and does not meet the minimum creditable coverage requirements under the Affordable Care Act or Massachusetts M.G.L. c. 111M and 956 CMR 5.00. This plan provides discounts at certain healthcare providers for medical services. This plan does not make payments directly to the providers of medical services. The plan member is obligated to pay for all healthcare services but will receive a discount from those healthcare providers who have contracted with the discount plan organization. For a full list of disclosures, please click here. | Limitations, Exclusions and Exceptions | Discount Plan Organization: New Benefits, Ltd., Attn: Compliance Department, PO Box 803475, Dallas, TX 75380-3475.

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